At Dermacare Hub, we believe in transparency and continuous improvement. We offer a platform for our new and existing customers to share their experiences, feedback, views, and comments with other users and visitors. This helps everyone, including you, get a better understanding of the products and services we provide. By sharing and discovering experiences, you help us make things easier and more reliable for everyone with each relevant review.
To maintain a collaborative and trustworthy environment, we ask you to follow the guidelines below. We appreciate your love and support for our website and your efforts to help everyone receive genuine medication and healthcare products.
Writing a Review
Eligibility: You can write a review if you have made a recent purchase with us. This allows you to share your experience and feedback with fellow buyers.
Content: Reviews can cover products, services, pricing, privacy, payment protection, or our customer support team. The length of the review doesn’t matter; it can be a single word or over 100 words.
Frequency: While it’s beneficial to share a review after every purchase, you are not obligated to do so. If you’re short on time or have other reasons, you can skip sharing your experience.
Authenticity of Reviews
Genuine Reviews: Always write a review based on your personal experience. Do not write reviews on behalf of others as they can be contradictory, biased, or fake.
Conflict of Interest: Avoid writing a review if you are closely connected, compete, or work for the same company.
Proof of Purchase
Verification: Keep documents like order receipts, order confirmations, screenshots, or shipping details to verify your purchase experience with us.
Review Content
Respectful Communication: Write your review wisely, avoiding hateful, harmful, discriminatory, obscene, or defamatory comments. Bullying, blackmailing, lying, and threatening reviews are not welcomed.
Defamatory Reviews: Share your opinion and experience without making defamatory comments that can harm the business reputation or mislead others.
Promotional Content
Relevance: Keep your reviews relevant and to the point. Do not include promotional content, links, or market strategies.
Personal Information
Privacy: Do not share your contact details, personal information, or private stuff in your review as reviews are public and listed on website pages.
User Account
Account Creation: You need to create a user account to post a review. Include your user ID, real information, and a display picture to help other viewers trust your post.
Single Account: One user should have one account. The company reserves the right to delete multiple accounts with the same email or contact info. You can create, edit, or delete your user account anytime.
Editing or Deleting Reviews
Single Review: Writing one review per product is usually sufficient. You can update, edit, or delete your review anytime. Multiple reviews on a single product from the same user are generally considered promotional.
Genuine Reviews
Freedom of Expression: While you have the right to express your opinion, follow the guidelines to ensure a fair and respectful review process. If flagged for breaking a rule, we may temporarily hold, hide, or ask you to modify your review.
Monitoring: Our website’s advanced software monitors for fake or contradictory reviews to maintain authenticity.
Conclusion
These guidelines help you understand the dos and don’ts of writing reviews. Clear guidelines are essential to avoid challenges and maintain a fair policy. We may update these guidelines as needed. For any queries, you can contact our customer support team at [email protected].
